We're Hiring! University College Welcome Desk Assistants

Position Summary: Contract May 1, 2026 to August 31, 2026

The Welcome Desk Assistant (Casual) is a front-line, customer service-focused role based in the University College Porter’s Office (UC171). The position provides a consistent, professional, and welcoming point of contact for students, faculty, staff, visitors, and service providers.

The role supports the daily operation of the College by managing inquiries, coordinating deliveries, answering the UC main phone line, and maintaining an active front-of-house presence.

Key Responsibilities

• Greet and assist students, faculty, staff, visitors, and service providers
• Answer and direct calls to the UC main phone line
• Receive, log, and coordinate deliveries
• Provide wayfinding and general information
• Maintain shift logs and report operational, safety, or maintenance issues
• Support general awareness of building activity and redirect concerns to senior UC staff

Available Shifts (Monday to Friday):

• 7:30 am – 11:30 am
• 11:00 am – 3:00 pm
• 2:30 pm – 6:30 pm

Note: The Porter’s Office (UC171) is not staffed on University holidays or during official University closures.

Qualifications

• Current University of Toronto students (undergraduate or graduate) preferred
• Strong customer service and communication skills
• Ability to manage multiple tasks and respond to a high volume of inquiries
• Previous customer service or reception experience is an asset

Requirements

• Availability to work scheduled weekday shifts
• On-the-job training will be provided
• Legal eligibility to work in Canada in this position

Work Location

University College Porter’s Office, 15 King’s College Circle

Application and Deadline

Please submit your application by Tuesday, April 14 at 11:59pm

Compensation

$20/hour

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

Accessibility Statement

The University strives to be an equitable and inclusive community and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact elizabeth.cragg@utoronto.ca.

*Please apply while logged in to your U of T Microsoft account