
IT Services

The Faculty of Arts & Science Information & Instructional Technology (IIT) is pleased to provide you with IT support. This includes day-to-day user technology, desktops, printers, remote access and other daily IT needs.
Please note: A&S students can continue to contact the Robarts Info Commons Help Desk for support (including mail, Quercus and wireless support): http://help.ic.utoronto.ca/
How to Report Your Issues and Requests
It all starts with an email to our support email address: iit@artsci.utoronto.ca.
We have a seasoned and responsive team of Client Services analysts ready to support you with the goal of ensuring the best possible service.
Your email will automatically generate a support ticket that is reviewed by our Lead/Queue Manager, then assigned to one of our team members who will contact you directly. You will also receive an auto-reply with information, tips and escalation numbers (also noted below).
Direct Contacts
For urgent matters where escalation is required (workstation/email down; virus or malware; device will not boot-up etc.) please consult the list below.
- Primary Escalation Line: Operations Lead, Thiba Sithiravel – 416-946-0570
- Escalation 2: Natalie Wallace, Service Delivery Lead – 416-523-3908
- Escalation 3: Priya Murugaiah, Client Services – 416-559-6447
- Escalation 4: Sotira Chrisanthidis, Director – 416-407-4120
About Our Sub-Teams
IIT is comprised of several great teams, led by our dedicated Managers and Leads.
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Client Services: day-to-day support including most devices, printers, and remote connectivity
Interim Senior Manager: Priya Murugaiah
Client Services Operations Lead: Thiba Sithiravel - Teaching Technology Support: Faculty wide Quercus support etc.
Manager: Alicja Wigglesworth - Applications & Development: Departmental SharePoint and custom applications for the Registrar and Dean’s Office etc.
Senior Manager: Lareza Lazuardi -
Infrastructure (Server & Networking) & Public Web Services
Manager: Priya Murugaiah -
Product & Delivery Services: end-to end procurement and project needs of IIT initiatives.
Manager: Diana Medeiros
For detailed information about the A&S IIT Group, please consult the Faculty's main directory.