Maintenance

Immediate response requests include any issues that are a threat to your safety or are actively causing damage to the building. You should contact (Porter/Don) immediately vs. entering a work order request on StarRez. For example:

• Floods (e.g. toilets overflowing, roof leaks, etc.); 
• Live faulty electrical fixtures or devices; 
• Power outage to an entire building, floor or suite; 
• Faulty locking mechanisms or fob access systems not allowing exit or entrance to  personal rooms, or building entrance/exit doors;
• Fire system failures on a building-wide level. (E.g. building alarm bells will not activate, individual smoke detectors in rooms going into false alarm.);
• Fire or explosion; 
• No heat on a building-wide level or individual room; 
• All fire safety device malfunctions (this is done monthly by an outside company), exit signs, exit lights, smoke and heat sensing devices, fire pull stations, fire bells; 
• Damaged doors where security of students are compromised;  
• Broken window cleanup; 
• Fixtures in danger of falling and causing personal injury;  
• Pest control (bed bugs only).
• Garbage overflow/removal or garbage bins are required

• Plugged toilets, sinks or showers;  
• Blown breaker/power outages (i.e. electrical plugs don't work and lights are out in student rooms and common areas); 
• Malfunctioning light fixtures, exit signs, hand dryers, switches and outlets which cannot be repaired by resetting breaker;
• Exterior lighting;
• Blinds and drapes becoming detached from windows; 
• Fridge or stove not working;
• Door closers and other door malfunctions;
• Broken glass in non critical areas; 
• Pest control.

• Leaking/dripping washroom or kitchen fixtures; 
• Air conditioning not working; 
• Broken furniture (e.g. beds, desks and desk chairs); 
• Window screen repairs; 
• Mailbox key-cutting; 
• Carpet cleaning;
• Laundry machine repair (please include the machine number in the request).

Look to StarRez for an updated status with on your request. 

It’s important to read the comments found in the email that you received because they will indicate why the work was completed, delayed or not completed. There are a number of reasons why the work may not have been completed, including but not limited to: 

• You requested a service that we do not provide 
• The work order was not specific enough 
• Another work order was already placed by your roommate for the same issue 
• Our staff could not find any issue 
• You placed multiple requests in the same work order 
• The work order was submitted under the wrong room

Contact Arts & Science IT at iit@artsci.utoronto.ca for all wireless issues. Submit a work order request if the issue is physical. E.g. your port is broken. 

Submit a work order request with the 6 digit number that is on the machine. Indicate what the problem is. 

Unless it’s an emergency situation, all students should submit their own work orders. Receiving work orders directly from students allows us to gather more accurate information about the problem. This also allows us to communicate directly with you when the work is completed, delayed or could not be completed. 

No. All of repairs in residence will need to be completed by our facilities staff, or one of our authorized agents or contractors. This allows us to ensure that a repair has been completed safely and in accordance with local building codes and/or university standards.
 
In some instances, you can pickup light bulbs at the Porter's Desk if fixture is within reach. 

It's important to understand how your thermostat and heating/cooling system work.  

• In Whitney Hall's Cody, Mulock and Falconer houses, your heat is from the steam radiators. You can control the heat by the knob on top of your radiator; clockwise for more heat, counter-clockwise for less heat. 
  • If your radiator remains hot hours after you’ve turned it off, please submit a work order. 
  • If your radiator leaks any moisture, please submit a work order. 

Please do not put furniture in front of the radiator, this prevents the heat from circulating in your room. 

• In Sir Daniel Wilson and Ferguson house in Whitney Hall, the heat is from hot water radiators. You cannot control the heat level for these radiators, so if it’s too hot or too cold, please submit a work hours. 
• Whitney Hall and Sir Daniel Wilson rooms have an overhead fan to keep you cool in the summer. If the fan doesn’t work, appears to be loose or makes a lot of noise please submit a work order.
• In Morrison Hall, the heat and air conditioning (A/C) use the same infrastructure — both are not available at the same time. The heat is turned off around May and the A/C is turned on, depending on the temperature. The reverse happens in October.  
  • The heat and A/C are controlled by the thermostat. To operate either the heat or A/C, move the temp control until you hear the fan click on — your system is now on.  

The only thing that should be flushed down a toilet is human waste and toilet paper. Items such as paper hand towels, make up wipes, menstrual products, trash etc. should NOT be flushed down the toilet.

If your toilet is clogged, do NOT continue to flush. Please submit a work order. 

Food should not be put down a kitchen sink. If your kitchen sink is clogged due to food, plungers can be used to help unclog sinks. All bathrooms have been provided with a plunger. If this doesn't work, please submit a work order. 

Insects and rodents are attracted to garbage and food waste in your room. Please ensure you regularly dispose of your garbage in the appropriate receptacles. 

Overloading power outlets with multiple devices and/or extension cords can blow the breaker resulting in a loss of power. It is always recommended that you use a power bar that has a surge protector. Do NOT overload your outlets with multiple devices, hair dryers, printers and kettles. Do not use these at the same time. Please be mindful of your roommates' usage as well.